ONLINE PRIVACY STATEMENT

1. We at COCORO LIFE MALAYSIA will provide you with our various products and/or services, and in order for us to do so, we kindly request of you to provide us with your personal information such as your name, identification number, address, and telephone number. We may also keep records relating to your access to our web server. For such purpose, cookies may be used, sent by our server to your system, and may be collected by our company due to your access to our server when you are using your system.

2. Your information and records as described above (hereinafter referred to as the “Information”) will be stored and maintained in our database only for a certain period of time as necessary and will be kept in confidence by us.

We will use the Information only for the following purposes of:

• (a) rendering services related to our business such as warranty or after sales services,
• (b) fulfilling our obligations under any service contract, sale and purchase contract and/or any other contract between you and our company,
• (c) providing you with our latest product information and other related information from time to time, and/or
• (d) conducting surveys to obtain your opinions regarding our products and/or services.

3. As we value your privacy, please note that you will be given options with respect to whether you consent to the foregoing collection, storage, use and disclosure of the Information by our company, by choosing whether to submit the Information or not. By choosing to submit the Information to our company, this shall be deemed as your consent and agreement to these policies regarding the collection, storage, use and disclosure of the Information by our company. It is not obligatory for you to provide the Information to our company, however a failure to do so may result in our company being unable to sell our products and/or provide certain services including after sales services to you.

4. Should you see the need to inspect, correct, update or delete the Information stored in our database, or if you would like to stop receiving further marketing materials from us, or if you have any question or comment about our privacy policies, please contact us by calling the Customer Hotline at 03-80266228 or sending an e-mail to wecare@cocorolife.my

5. Also, please note that our company may share such information with other departments in our company and/or any associated company in COCORO LIFE MALAYSIA either in Malaysia or overseas for the purposes described above. For the purposes of performing our obligations under a sale and purchase contract and/or any other contract between you and our company, the Information may be shared with third parties. As such, our company will attempt best efforts to ensure that the recipients do not misuse the Information other than for the limited purpose determined by our company within the scope of your consent, and will attempt with our best efforts to ensure that the Information is secured from unauthorized use. Nonetheless, the Information may only be disclosed to other third parties in exceptional cases required by laws or regulatory authorities.

6. Please be advised that COCORO LIFE MALAYSIA shall not be responsible for the collection, disclosure and/or use of your personal information provided by you to any third party’s web site which is linked to or from our web site. While accessing such linked sites, you may be providing personal information to such linked web site. Hence, please be informed that you are entirely at your own risk.

7. This declaration shall only be valid for customers in Malaysia.

COCORO LIFE MALAYSIA MEMBERSHIP PRIVACY POLICY

The privacy statement is only applicable to https://www.cocorolife.my/ (“Site”) owned and operated by Cocoro Life (Malaysia) Sdn Bhd, its subsidiaries and/or affiliates (“COCORO LIFE MALAYSIA”). The following items below serves as a notice to inform you of the practices and options that you can make about the way your information is collected online and how that information will be used.

I. Privacy Policy on the Site

1) Your personal information including but not limited to your name, address, contact details such as e-mail address, and/or telephone number which you have provided will be collected by COCORO LIFE MALAYSIA. You may amend or update either online or otherwise when you register for an account, register your product, sign up for product information and/or participate in direct marketing activities such as online promotion and lucky draws. By providing us with your personal information, you consent to any and all such access and/or transfers of your personal information and its use according to this privacy statement.

2) COCORO LIFE MALAYSIA will use your personal information for the following purposes:

• 2.1 provide service and support
• 2.2 communicate with you about products and services
• 2.3 direct marketing
• 2.4 performance evaluation for ads and marketing initiatives
• 2.5 providing customized promotional offers
• 2.6 monitor usage and improve the contents of this Site
• 2.7 update you about the latest services and benefits
• 2.8 allow you to participate in surveys and contests
• 2.9 communicate to you certain selected contents
• 2.10 contact you about COCORO LIFE MALAYSIA products or services
• 2.11 make any other announcements to you Should you decide that you do not wish to receive direct marketing materials from us, please select your decision accordingly in the COCORO LIFE MALAYSIA registration form.

3) COCORO LIFE MALAYSIA may provide these personal information to other entities of COCORO LIFE MALAYSIA or its affiliated companies (including related companies, parent company, subsidiaries, holding companies, affiliated companies and outsourcing partners), COCORO LIFE MALAYSIA’s suppliers and agents, or suppliers and agents of COCORO LIFE MALAYSIA’s affiliated within the purpose of use described in Section 2, but it will not share or disclose your personal information to other third-parties without your permission unless:

• (i) required to do so in compliance with any law, regulation, subpoena or court order;
• (ii) required to comply with the request of a government, regulatory or law enforcement agency;
• (iii) for investigation purposes and help to prevent security threats, fraud or other malicious activity;
• (iv) to enforce/protect the rights and properties of COCORO LIFE MALAYSIA or its affiliates; or
• (v) to protect the rights or personal safety of COCORO LIFE MALAYSIA employees and third parties.

4) If you are under the age of 18, you are requested to obtain the consent of your parent or guardian before any of your personal information is submitted.

5) You may always update your personal information at your own discretion. If you registered your details for COCORO LIFE MALAYSIA membership registration online, you may update your personal details by logging on to the website.

6) While complying with applicable laws and regulations, COCORO LIFE MALAYSIA will make ongoing efforts to constantly upgrade and improve measures taken to protect your personal information.

7) COCORO LIFE MALAYSIA will make reasonable efforts to maintain and improve security to ensure that personal information is managed safely.

II. Link to Third Party websites

1) This Site may provide links to third-party websites. When you leave the Site for third-party websites, these third-party websites are not controlled by COCORO LIFE MALAYSIA and whose privacy practices may differ from COCORO LIFE MALAYSIA’s practices.

2) COCORO LIFE MALAYSIA does not endorse or make any representations about third-party websites. The personal data you choose to provide or those collected by these third parties are not covered by this privacy statement. You are encouraged to review the privacy policy of any company before submitting your personal information.

3) This Site may provide social media features that enable you to share COCORO LIFE MALAYSIA information with your social networks and to interact with COCORO LIFE MALAYSIA on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please review the privacy policies and settings on the social media sites with which you interact so as to ensure that you understand the information that could be shared by those sites.

4) COCORO LIFE MALAYSIA hereby expressly disclaims to the maximum extent permissible at law any liability for the privacy and/or security practices included on or operated by third party websites and social media sites.

III. Cookies

1) When you visit a website, “Cookies” are written to your hard disk. The information contained in cookies is exchanged between the website you are reading and your Web browser program, but websites are not allowed to read information from cookies created by other websites or other data on your hard disk. Many websites use cookies, but you may set your Web browsers to inform them before accepting new cookies or to refuse all cookies.

2) This Site occasionally uses cookies to enhance the information and services provided, and to make navigating the site more convenient. This Website does not use cookies to obtain information that would allow it to identify you except in cases where you have agreed to provide such information beforehand.

IV. Changes to Privacy Statement

1) Should there be any changes in Privacy Statement it will be published here.

2) Any significant changes made to our privacy statement may be notified by other means, such as sending an electronic mail or posting a notice on our home page.

V. Contacting us

1) If you have comments or questions about this privacy statement, please send them to: E-mail: wecare@cocorolife.my

2) Please be advised that any form of communication sent to this site, be it ideas, suggestions or any other e-mail, will be considered non-confidential and non-proprietary.

Personal Data Protection Notice

The privacy and security of personal information has always been a concern to many people across the world, including Cocoro Life (Malaysia) Sdn Bhd (Company No. 202001041872 (1398193-T)), (hereinafter referred to as “COCORO LIFE MALAYSIA”). We, at COCORO LIFE MALAYSIA, are dedicated to respect and value your privacy and security of your personal information. This Personal Data Protection Notice is intended to provide you with information on how we access and manage your personal information in compliance with the Malaysian Personal Data Protection Act 2010 (hereinafter referred to as PDPA). Please note that COCORO LIFE MALAYSIA can, at any time without prior notice revise this Personal Data Protection Notice and update any such revision thru our website.

(1) PERSONAL INFORMATION

1.1 Types of personal information Personal information may be required from you for us to fulfil our obligations set out in Section 3. Such personal information which relates to you may either be collected or provided to COCORO LIFE MALAYSIA. We may include, but are not limited to, personal information that are collected, recorded, kept, stored, used, disclosed and/or processed (collectively referred to as “Process”) to the following:

• (a) Name, age, date of birth, gender, race, nationality, identification documents (including NRIC or passport number), preferred language, religion, ethnic origin, height, body weight, qualifications, occupation, employer, former employer(s), photographs or other images, security recordings, voice recordings, cookies and location tracking/GPS information (collectively referred to as Master Data);
• (b) Contact details: present and correspondence home and/or business address, email address, telephone and/or mobile phone number, and fax number, and any other form of contact information that allows us to contact you for communication purposes; and/or
• (c) Financial standing information: bank account details, income/range, type of transaction currency, income tax file number, income tax EA Form, annual and/or current member’s statement of Employees Provident Fund (KWSP), bank guarantee details, bank facilities offer letter, credit information, any other related information for credit assessment purposes to determine business credit assignment by COCORO LIFE MALAYSIA as part of your application to become our business partner.

1.2 Necessity of personal information

Failure to provide such personal information as may be required can:

• (a) The result in us not being able to deliver you with the necessary information, services and/or products requested;
• (b) As a result, we couldn’t update you on our latest products, services, promotions, events and/or launches;
• (c) Affect our ability to carry out the necessary processes concerning to the supply of our products and/or services; Therefore, it may be mandatory for you to provide us with all the requested information in the related forms or any documents, unless otherwise specified.

1.3 Source of personal information

We may collect personal information from you directly and/or from the following sources and/or from such other sources as we find necessary from time to time, including but not limited to:

(a) Information that was provided by you through, including but not limited to, any registration forms required when conducting business transactions with us, commencing business relationship with us or our channel partners of third party vendors (whichever applicable), or when you subscribe to our publications, or registering the membership with COCORO LIFE MALAYSIA or when you update your information on our products and/or services, or participating in any of our surveys, promotional offers, competitions, or contests, responding to any marketing materials we send out via email, facsimile, manual submission, online, or any other form of methods of communication;

(b) When you contact us (e.g. when you contact us for any inquiries, including calling our COCORO LIFE MALAYSIA Customer Service Centre);

(c) Information which is publicly available or open to the public; and

(d) Any other written or oral correspondences or records that we received prior to and during the course of our contractual or pre-contractual relationship with you.

(e) Third-parties with whom we are dealing or who are related to you and from all other sources where you have given your consent to the disclosure of information concerning you, and/or where otherwise legally permitted.

(2)  STORAGE OF PERSONAL INFORMATION

(3)  PURPOSES OF PERSONAL INFORMATION

(a) User or customer relationship management (CRM) procedures;

(b) Enabling you to enter into relevant agreement and/or contract with COCORO LIFE MALAYSIA or its Service Providers or Business Partners in respect to the sale and supply the supply of the goods and/or services;

(c)The delivery, notification and/or the promotion of the goods and/or services to you;

(d) Our internal record-keeping in the ordinary course of business;

(e) Credit assessments of users and various background inspections as we can find necessary;

(f) Such purposes specifically provided for in any particular service or product offered by us or administering your participation in contests;

(g) Providing you information about the products and services of our affiliates and business partners, authorized third parties which may include but is not limited to the above-mentioned reasons;

(h) To conduct customer analysis, statistical analysis, benchmarking and marketing relating to our services and related products;

(i) Customer care or any associated post-sales services;

(j) Delivery of goods and/or services;

(k) Development a better business relationship with you (if any);

(l) Reviewing any messages you have sent to us (for example, answering any questions and dealings with any concerns a d suggestions from the customer service);

(m) Notifying you of the advantages and changes to the functionality of our goods and/or services;

(n) To collect outstanding payments from consumers and/or clients;

(o) For crime prevention purposes including but not limited to fraud, money-laundering, and bribery;

(p) Comply with legal or regulatory requirements concerning our provision of services, and products and disclose any relevant law, legislation, direction, court order, by-law, guideline, circular, code relevant to us or any of our member companies;

(q) Project site vacant possession, property/estate management, customer service and/or defect rectification works;

(r) Other services related to project execution such as security management, project insurance procurement and site access management.

(4) DISCLOSURE OF PERSONAL INFORMATION

4.1 Entities within COCORO LIFE MALAYSIA

4.2 Third Parties

Such personal information may be subject to disclosure to applicable third parties (in or outside Malaysia) as mandated by law, subject to any applicable contractual relationship (for example, where third party service providers are appointed by us) or for the purposes set out in Section 3 above (or related to those purposes directly).

Such personal information may be needed to be disclosed or transferred to a third party in the event of a proposed, potential or an actual sale of business, disposal, acquisition, merger or re-organization (“Transaction”), You hereby acknowledge that such disclosure and transfer may occur and, where appropriate, require COCORO LIFE MALAYSIA to reveal your personal information to the other party and its advisers/representatives.

As a customer or potential customer, your personal information may be disclosed to the following classes of third parties:

• i. Third parties designated by us to provide services to us or on our behalf (such as banks or financial institutions, software vendors, auditors, lawyers, company secretary, consultants, contractors, professional advisors, service providers, printing companies, conference/training/event organizer, other advisers, insurance companies);
• ii. Our service providers, business partners, or affiliates who may jointly provide the service requested for;
• iii. Utility companies;
• iv. Law enforcement agencies or institutions, including but not limited to police; and
• v. Relevant governmental authorities’ statutory authorities, local council and industry regulators. As a vendor, supplier, service provider or a tenant, your personal information may be disclosed to the following classes of third parties:
• i. Our appointed service providers (such as banks or financial institutions, auditors, lawyers, company secretary, printing companies, software vendors, contractors, conference/training/event organizer, insurance companies, other advisers);
• ii. Relevant governmental authorities, statutory authorities, industry regulator, and local council; and
• iii. Law enforcement agencies, including the local police.

(5) COOKIES AND WEBSITES

5.1 Cookies

“Cookies” are written to your hard disk when you visit a web site. The information contained in cookies is exchanged between the website you are reading and the software of your web browser, but websites are not permitted to read information from cookies generated on your hard disk by other websites or other data. Many websites are using cookies, but you may set your Web browsers to inform them before accepting new cookies or to refuse all cookies. Through Cookies, we may collect the following information during your visit to our website and/or the fully qualified domain name from which you accessed our site, or alternatively, your IP address:

• he URL of any webpage from which you accessed our site (the referrer); and
• he web browser that you are using and the pages you accessed;
• (c) the date and time you accessed each page on our web site.
On certain occasions, you may be required to provide certain personal information (system login credentials, email address and contact, etc.) in order to enjoy certain services on our websites or access certain information in our websites. Such personal information will only be used for its intended purposes only such as responding to your message or deliver to you such requested services.

5.2 Links to other sites

This website may provide links to other sites which are provided for your convenience and information, and such sites may have their own privacy statement or terms of use in place. We recommend that you always review them if you visit any linked websites. We are not responsible for any content on the linked sites or any use of the site.

5.3 Location enabled applications or products

Location enabled products or applications transmit your location information to us. Such information sent or provided are not used by us other than to provide the services you requested. You are usually granted full control over your participation in location enabled application or products, and you can disable such services or uninstall them as you wish.

Your mobile applications may utilize data analytics software such as Google Analytics (or any other similar tool) to help us better serve you through improved products, services, and revisions to the mobile applications. This collected information will not identify you to us. It may only let us know anonymously which features and services that you are using within the application, the device type and hardware features, language of download, and also your country.

(6) RIGHT TO ACCESS AND CORRECT PERSONAL INFORMATION

You are responsible for providing us with accurate information while also informing us about any changes to your personal information to enable us to keep your data accurate and current. The information that you provide will greatly affect the accuracy of your personal information, hence we kindly ask of you to inform us as soon as practicable if there are any errors in your personal information or if there have been any changes to your personal information.

You have rights of access to your personal information held by us and you may correct the personal information whenever such information is inaccurate, incomplete, misleading or not up-to-date. For such purposes, you may in writing:

• (a) Request access to such personal information;
• (b) Request explanation on our policies and procedures in relation to the handling of your personal information by us;
• (c) Request for correction of any wrong personal information;
• (d) Subject to any applicable contractual obligations, legal requirements/restrictions, and reasonable time frame, withdraw your consent given previously, whether in full or in part; and
• (e) Communicate to us your objection to the use of your personal information for marketing purposes.

(7) LIMITING THE PROCESSING OF PERSONAL INFORMATION, FURTHER ENQUIRIES AND CONTACT POINT: For more information regarding the use of your personal information, you may contact:-

Email : wecare@cocorolife.my
Correspondence Address:
Cocoro Life (Malaysia) Sdn Bhd
No. 1A, Persiaran Kuala Langat,
40400 Shah Alam, Selangor
Or to read our latest up-to-date PDPA policy, please visit: www.cocorolife.my